Frequently Asked Questions

Kodi Property System works in three simple steps:

• Step 1: Sign up for an account and add your properties
• Step 2: Invite tenants and set up payment methods
• Step 3: Start managing your properties through our dashboard

Once set up, you can:

• Collect rent via M-Pesa automatically
• Send bulk SMS reminders to tenants
• Track maintenance requests
• Generate financial reports
• Manage multiple properties from one dashboard

The system is cloud-based, so you can access it from any device with an internet connection.

Yes! We offer a 14-day free trial for all new users. During the trial period, you get:

• Full access to all features
• Up to 20 units (depending on plan)
• Email and chat support
• No credit card required to start

How to start your free trial:

1. Visit our website and click "Get Started Free"
2. Create your account with basic details
3. Add your first property and explore the features
4. Upgrade to a paid plan anytime during or after the trial

No obligation to continue if the platform doesn't meet your needs.

We offer three main pricing plans to suit different needs:

• Basic: KES 2,500/month for up to 20 units
• Plus: KES 5,000/month for up to 50 units (Most Popular)
• Pro: KES 10,000/month for up to 100 units
• Enterprise: Custom pricing for 100+ units

What's included in all plans:

• M-Pesa payment integration
• Automated rent reminders
• Basic reporting
• Email support
• Mobile app access

Annual billing discount: Save 2 months free when you pay annually.

No hidden fees: The price you see is what you pay. Setup is free.

Setting up M-Pesa payments is quick and easy:

1. Register your Paybill: We help you get your own Paybill number (Plus and Pro plans)
2. Configure in Dashboard: Add your Paybill details in the payment settings
3. Add Tenants: Enter tenant phone numbers in their profiles
4. Set Rent Amounts: Configure rent amounts and due dates
5. Start Collecting: System automatically sends payment requests

Benefits of our M-Pesa integration:

• Automated payment reminders 3 days before due date
• Instant payment confirmation and receipts
• Real-time payment tracking in dashboard
• Reduced manual follow-ups
• Secure and reliable transactions

Note: Basic plan uses shared Paybill, while Plus and Pro plans get dedicated Paybill numbers.

Absolutely! Kodi Property System is designed to handle multiple properties efficiently. Here's how it works:

• Centralized Dashboard: View all properties in one place
• Property Groups: Organize properties by location, type, or manager
• Individual Property Views: Drill down to see details for each property
• Bulk Actions: Perform actions across multiple properties

Property limits by plan:

• Basic: 1 property
• Plus: Multiple properties
• Pro: Unlimited properties
• Enterprise: Unlimited properties

Features for multiple properties:

• Compare performance across properties
• Assign different managers to different properties
• Consolidated financial reports
• Property-specific payment configurations

Adding team members is straightforward:

1. Go to "Settings" then "Team Management"
2. Click "Add Team Member"
3. Enter their email address and assign role
4. They receive an invitation email
5. They accept and create their account

Available roles and permissions:

• Admin: Full access to all features and settings
• Property Manager: Manage specific properties and tenants
• Accountant: View financial data and generate reports
• Support Staff: Handle maintenance requests and communications

User limits by plan:

• Basic: 1 user
• Plus: Up to 5 users
• Pro: Up to 10 users
• Enterprise: Unlimited users

Yes, we take data security very seriously. Here are our security measures:

• Secure Hosting: Data hosted in secure data centers
• Regular Backups: Daily automated backups with 30-day retention
• Access Controls: Role-based access and two-factor authentication

Additional security features:

• Activity logging for all user actions
• Automatic session timeout
• IP address whitelisting (Enterprise plan)
• Regular security audits and penetration testing

Your responsibilities:

• Use strong passwords
• Enable two-factor authentication
• Regularly review user access
• Keep your contact information updated

We offer multiple support channels based on your plan:

• Email Support: Available for all plans, response within 24 hours
• Chat Support: Available during business hours for Plus and Pro plans
• Phone Support: Priority phone support for Pro and Enterprise plans
• Dedicated Account Manager: For Enterprise customers

Support hours:

• Monday-Friday: 8:00 AM - 6:00 PM EAT
• Saturday: 9:00 AM - 1:00 PM EAT
• Emergency Support: 24/7 for critical issues (Pro and Enterprise)

Self-help resources:

• Knowledge base with articles and tutorials
• Video tutorials and webinars
• FAQs (you're here!)
• Community forum for user discussions

How to get support:

1. Check our knowledge base for quick answers
2. Use the in-app chat for immediate help
3. Email support@kodi.ke
4. Call +254 772 591 591 during support hours

Yes, you can export your data in multiple formats. Here's what's available:

• Financial Reports: Export to PDF, Excel, or CSV
• Tenant Lists: Export contact information and tenancy history
• Property Details: Export property portfolios
• Payment History: Export transaction records
• Maintenance Logs: Export service request history

How to export data:

1. Navigate to the report or list you want to export
2. Click the "Export" button in the top right
3. Choose your format (PDF, Excel, CSV)
4. Select date range and filters if needed
5. Download the file to your device

Scheduled exports: (Pro and Enterprise plans)

• Schedule automatic monthly reports
• Auto-email reports to stakeholders
• Custom report templates
• API access for system integration

Data retention: We keep your data for as long as your account is active. You can request full data export anytime.