Privacy Policy

This Privacy Policy describes how we collect, use, and protect personal identifiable information (PII) and payment-related data in connection with our property management software ("Software") in Kenya. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws and regulations. Please read this Privacy Policy carefully to understand our practices regarding your information.


1. Information We Collect
1.1 Personal Identifiable Information (PII): We may collect and process the following PII from you:

  • Full name
  • Contact information (e.g., email address, phone number, physical address)
  • Identification documents (e.g., ID card, passport)
  • Financial information (e.g., bank account details, credit card information)
  • Any other information you provide to us voluntarily
1.2 Payment Information
  • We may collect and process payment-related information necessary to facilitate transactions, such as credit card details, bank account information, transaction history, and other payment details. Please note that we do not store full credit card numbers. We use third-party payment processors that comply with applicable payment card industry data security standards.
2.1 We may use the collected information for the following purposes:
  • Providing and maintaining the Software's functionality and features
  • Facilitating rental payments and funds settlement
  • Verifying your identity for security purposes
  • Communicating with you, including responding to your inquiries and providing customer support
  • Personalizing and improving the user experience
  • Complying with legal and regulatory requirements
2.2 We may also use anonymized and aggregated data for analytical and statistical purposes to enhance the Software's performance and develop new features.
Data Sharing and Disclosure
3.1 We may share your information with third parties in the following circumstances:
  • With payment processors and financial institutions to process payments and facilitate funds settlement.
  • With service providers and contractors who assist us in operating the Software and providing related services (e.g., hosting, customer support).
  • With legal and regulatory authorities to comply with applicable laws, regulations, or legal processes.
  • With your consent or at your direction.
3.2 We do not sell, rent, or lease your PII to third parties for marketing purposes.
Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When no longer needed, we will securely dispose of or anonymize your information.

3. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or destruction. However, please be aware that no data transmission or storage system can be guaranteed to be 100% secure.

4. Your Rights

You have the right to access, correct, update, or delete your PII held by us. You may also have the right to restrict or object to the processing of your information or request data portability. To exercise these rights or seek clarification on any matter related to your privacy, please contact us using the contact details provided in Section 8.

5. Third-Party Websites and Services

The Software may contain links to third-party websites or services. This Privacy Policy does not cover the practices of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your information, please contact us at [contact email/phone number/address].

7. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.


Last updated: [2023-01-01] Please note that this Privacy Policy is a general template and should be customized to align with your specific property management software and applicable laws in Kenya. It is recommended to seek legal advice to ensure compliance with all relevant regulations and requirements.